Containing the words

I believe that my equipment is faulty, what should I do?

What is a hotfix?

How do I contact the Sector Licenses?

How to buy new models of appliance?

What do I do if my Control Center Explode?

The referred to in connection error messages with the server?

Where can I check the compatibility of my hardware and Aker products?

Checking the Aker Firewall hardware key in appliances?

From which version of Aker Firewall uses the HTTPS Proxy transparent?

Which installation packages Aker Web Gateway solution are available for download?

Which installation packages Aker Secure Mail Gateway solution are available for download?

Which installation packages Aker Firewall solution are available for download?

What is the Aker Control Center?

How do I change the external interface of Aker Firewall?

I believe that my equipment is faulty, what should I do?

Please contact support of Aker by telephones available here.
A call will be opened and, if it is found that the physical problem, the support will guide you how to proceed.
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What is a hotfix?

The hotfix is ​​a one-time fix pack, cumulative or not, which aims to enhance the functionality of Aker products. Details and more information about the hotfixes are available in their file extension "txt". However, the file to be applied to Aker products have the extension "akp".
In identification, the product and its respective version is informed, the patch for which the hotfix is ​​available, your ID number and a control release. Thus, following the example of description files and application Hotfix 15 Aker Firewall 6.5 patch 2:
  • Akerfirewall-6.5-EN-box-patch-002-hotfix-015-0004. Txt - Description file.
  • Akerfirewall-6.5-EN-box-patch-002-hotfix-015-0004. Akp - Application file.
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How do I contact the Sector Licenses?

Please contact the licensing sector licenca@aker.com.br by email.

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How to buy new models of appliance?

The acquisition of new equipment can be made to the Reseller Aker or requested by the e-mail address comercial@aker.com.br.

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What do I do if my Control Center Explode?

Send an email to debug@aker.com.br, tell what was being done at the time of the explosion and attach the DUMP generated by the explosion and back up the product.

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The referred to in connection error messages with the server?

Message: "An error occurred with the network."
Causes: Set wrongly IP, disconnected cable or server without a well-defined route.
Message"Connection refused by server" or "suffered timeout".
Causes: Block rules on access to the server or misconfigured access door.
Message"Username or Password must be wrong."
Causes: Password or invalid login.
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Where can I check the compatibility of my hardware and Aker products?

Click here and check out the list of third-party hardware approved for Aker products.

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Checking the Aker Firewall hardware key in appliances?

Via console is used both command line 'akhwisg' as the 'hwsig'. Have the SSH connection, the check is done only with the 'akhwsig' command line.

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From which version of Aker Firewall uses the HTTPS Proxy transparent?

Aker Firewall has the HTTPS Proxy transparent patch from one (01) referring to version 6.5. To configure it, use the tab 'SSL' in the configuration window of the "Web Filter 'in the' Application 'menu, via GUI (Aker Control Center).

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Which installation packages Aker Web Gateway solution are available for download?

Aker Web Gateway solution is available in three installation packages, and the download made as preference for use or installation of the product. They are:

  • Aker Web Gateway Integrated System – Pen drive;
  • Aker Web Gateway Integrated System – ISO CD;
  • Aker Web Gateway Virtual Machine.
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Which installation packages Aker Secure Mail Gateway solution are available for download?

Aker Secure Mail Gateway solution is available in three installation packages, and the download made as preference for use or installation of the product. They are:

  • Aker Secure Mail Gateway Integrated System – Pen drive;
  • Aker Secure Mail Gateway Integrated System – ISO CD;
  • Aker Secure Mail Gateway Virtual Machine.
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Which installation packages Aker Firewall solution are available for download?

Aker Firewall solution is available in three installation packages, and the download made as preference for use or installation of the product. They are:

  • Aker Firewall Integrated System – Pen drive;
  • Aker Firewall Integrated System – ISO CD;
  • Aker Firewall Virtual Machine.
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What is the Aker Control Center?

Aker Control Center is a graphical interface that allows remote administration of virtual appliances and modules provided by the company.

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How do I change the external interface of Aker Firewall?

There are three ways to change the external interface license control.

  • Via Control Center: System Configuration - Configuration parameters. In the 'Global' tab, change the external interface for your choice;
  • Via console: Logged in Aker Firewall, enter the following command: 'par interface_externa ethX "where" X "is the interface number of your choice;
  • SSH: With SUDO SU, type the following command: 'fwpar interface_externa ethX "where" X "is the interface number of your choice.
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